Preparing for the
consultation : Establishing initial
rapport, Establishing the
reason for
the consultation
Gathering
information: Questioning
& Listening
Explanation and
planning: Providing evidence
based advice
and information, Discussing options
and potential
outcomes of
Closing the session: Offering a safety
net, Verifying and
agreeing a plan
Building the
relationship: Demonstrating
empathy, Building rapport
throughout, Increasing a
person's
involvement in
consultation, Using open body
language.
Additional Skills for Person-centred approach: Understanding the
person's perspective
of their medicines
and/or health. Analysing own
behaviours during the consultation and
identifying areas for
change (body
language and attitudes
towards people). Engaging the person
in shared
decision making. Working in partnership
with the person. Taking a holistic
view of the person
Consultations Models:
Calgary-Cambridge: Preparing for the encounter, establishing rapport with the patient, and identifying the reason for the consultation.
Pendleton: a set of guidelines designed to structure the feedback process in a way that encourages learning and improvement.
Neighbour: Five checkpoints of connecting, summarising, handing over, safety netting and housekeeping alongside an awareness of 'minimal cues' (verbal and non-verbal) to help discover the unspoken agenda.
BARD: Using an open question to start the consultation
Listening carefully to the patient
Using verbal cues like "mmm" and "ok"
Using non-verbal cues like a smile or nod
the totality of the relationship between the doctor and patient.
Health Coaching Models:
GROW: Goal (what do you want to achieve), Reality (tell me about the current situation), Option ( What could you do differently, what might get you on the way), Way forward (how committed are you? SMART action plan).
4Es: Explore, Empower, Educate, Enable
++++++++++++++++++++++++++++++++++++++++++++++++++++
Disclaimer: the main purpose of this blog is to assemble my notes for my Continuing Professional Development (CPD). The topic discussed here should not be referred to as the only source of information use it in combination. It should be used with other established reference sources. If you are using it significantly after the date of initial publication, then you should refer to current published evidence.
.If the content of this article concerns you, please contact your doctor or pharmacist
مطالب مندرج در این وبلاگ صرفا برای اطلاع رسانی و افزایش آگاهی در رابطه با سلامت و بهداشت می باشد و الزاما مرجع کاملی در رابطه با موضوع مورد بحث نمی باشد. برای اطلاعات بیشتر جهت درمان، قطع یا تغییر نوع درمان با پزشک معالج یا داروساز خود مشورت نمایید
++++++++++++++++++++++++++++++++++++++++++++++++++++